Store Policies

Our Commitment To Your Privacy

Enchantedshoes.com understands the importance of information security and is highly sensitive to the privacy interests of consumers. The protection of these privacy interests is one of our most significant responsibilities.

What Information Is Collected:
As part of the order process, the following information is collected from shoppers:

Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information

 

Payment Options

1.     We accept Visa, MasterCard, and Discover

2.     We do NOT accept Money order, Cashier Check, Personal Checks or Company Checks. If we receive any Personal Checks or Company Checks, they will be returned to you.

3.     We do not accept payment in cash.

4.     We do not accept gift card or prepaid card.

 

Sales Tax

All orders delivered to a Michigan address will be charged the appropriate sales tax.

 

Billing Terms & Conditions

We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order will be delayed for 48 to 72 hours.

We reserve the right to cancel any order that is unable to be verified or processed.

 

Shipping Policy

Shipping and Handling Charges

Enchantedshoes.com will NOT charge any customer with hidden fees on their order. All fees and charges will be calculated and displayed after you have entered your shipping information and selected your shipping method. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping method. Otherwise, your order will be delayed. Please review the details of your order and inform us of any mistakes so that we can expedite the processing of your order.

 

Shipping Methods

Orders usually take 2 business days for processing

1.     2nd Day (2 business days for delivery)

2.     Ground Shipping (5 to 7 business days for delivery)

3.     Free Standard Shipping (5 to 14 business days for delivery to US 48 continental states) when you spend $250 or more.

Important: We do NOT accept any customer’s own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.

 

Shipping Terms & Conditions

We currently do not offer International shipping at this time, only US.  All orders to be processed within approximately two BUSINESS days, provided the items are in stock and there are no problems with the payment verification.  Enchantedshoes.com does not guarantee same day shipping. Orders will not be processed on weekends and/or holidays. Orders placed on Friday will be processed on the next Monday, even air shipment, so Ground shipment will be more economical.

In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.

Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we can not make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable.

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To CANCEL or MODIFY your order, please contact us at info@enchantedshoes.com. We will try to help, however during company regular order processing procedure; we can not guarantee any cancellation and modification.

Please note: 
(1) we will not be able to cancel or modify your order after order has been processed (normally 2pm EST every day).

 

Return/Exchange Policy

All the returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or refusal, we are not responsible for the shipping and return shipping if applicable, store credit will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.

We give our customers 14 days from receipt of the item(s) to return back to us for an exchange of equal value and merchandise MUST be in unworn condition. Customer need to pay the shipping to ship the return back first. Invoice # and customer contact information must be included with return inside box, for better service.

If the return caused by manufacturer defect or receiving wrong shoes, we will be fully responsible for the mistakes, the return shipping will be reimbursed (Original shipping in original payment is the maximum, so please choose the return shipping method accordingly).

If the return not caused by manufacturer defect or receiving wrong shoes, original shipping is not refundable and ONLY store credit will be issued according to receipt of the return. If coupon or discount applied on the original order, the amount will be taken off from the store credit accordingly.

For packages refused by customers, there may be additional shipping cost charged by carrier.

The package must be returned with original package, all the returns w/o original package will be refused; all the returns of used condition will not be accepted and will be refused.

 

NOTE: WE CANNOT ACCEPT RETURNS FOR CLEARANCE ITEMS OR ITEMS COSTING 12.99 and UNDER. ALL SALES ARE FINAL.

 

Store Credit
To redeem STORE CREDIT please place a new order and mention your credit in comments section. You will still have to enter your credit card to place an order, however your card will only be charged the difference, if any. STORE CREDIT REDEMPTIONS CAN NOT BE COMBINED WITH PROMOTIONAL OFFERS AS STORE CREDIT IS CONSIDERED “A PREVIOUS PURCHASE”

STORE CREDIT FROM PRE-ORDERS MUST BE REDEEMED WITHIN 90 DAYS OF RETURN, STORE CREDIT FROM REGULAR IN STOCK ITEMS MUST BE REDEEMED WITHIN 90 DAYS OF RETURN.

We do not require return authorization #, but please make sure to read out return policy before returning anything. Items that do not comply with our policy will be shipped back. You will receive our address with your shipment on a Store Policy Reminder. We are not able to put our address on the invoice!

 

Legal Information

General

This Website may include inaccuracies or typographical errors. Enchantedshoes.com and the third parties that provide content on this site may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website.  These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. Enchantedshoes.com can revise these Terms at any time without notice by updating this posting.

 

Links to Third Party Sites

This Website may be linked to other websites which are not under the control of and are not maintained by Enchantedshoes.com. Enchantedshoes.com is not responsible for the content of those sites. Enchantedshoes.com provides these links to you only as a convenience, and the inclusion of any link to such sites does not imply endorsement by Enchantedshoes.com of those sites. Enchantedshoes.com reserves the right to terminate any link or linking program at any time.

 

Trademarks / Logos / Images

Enchantedshoes.com, the Enchantedshoes.com logo, the original product images taken by Enchantedshoes.com and all Enchantedshoes.com-based trademarks are trademarks or registered properties of Enchantedshoes.com in the United States and other countries and are protected by law. Unauthorized use of Enchantedshoes.com’s Name, Images, Logos and Trademarks or unauthorized copy of contents from this web site without permission from Enchantedshoes.com is in violation of U.S. and International copyright law.

This Site does not own copyright for trend alert images and photos, presented here. None of the images have been produced or scanned by ourself. The photos and information contained on this Site are submitted by our customers and/or believed to be public domain, and are published here for fashion trend purposes only.

This Site in no way wishes to infringe on anyone’s copyright. It is our policy to make every effort to respect the copyrights of outside parties. Where available, information about the photographer, copyright holder(s), and ways to purchase the original product will be displayed. If you believe that your copyright has been misused, please email us and we will remove the picture(s) as soon as we receive your email.

Please be as detailed as possible when sending email, as to the picture number, the reasons why copyright has been violated, etc. Any copyright matter will be resolved immediately.

Disclaimer

Our celebrity trend alert pictures section is a high quality collection of free hollywood celebrity photos, and quotes, etc. This site does not sell luxury brands. If in any content luxury brands are mentioned, it is for fashion trend purpose only. This site in no way wishes customer to believe the product is luxury brand.

 

This Site does not own copyright for trend alert images and photos, presented here. None of the images have been produced or scanned by ourself. The photos and information contained on this Site are submitted by our customers and/or believed to be public domain, and are published here for fashion trend purposes only.

 

This Site in no way wishes to infringe on anyone’s copyright. It is our policy to make every effort to respect the copyrights of outside parties. Where available, information about the photographer, copyright holder(s), and ways to purchase the original product will be displayed. If you believe that your copyright has been misused, please email us and we will remove the picture(s) as soon as we receive your email.  Please be as detailed as possible when sending email, as to the picture number, the reasons why copyright has been violated, etc. Any copyright matter will be resolved immediately.

 

Security Policy

Your payment and personal information is always safe. Our Secure Sockets
Layer (SSL) software is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that it cannot
be read over the internet.